About these terms
These terms apply to all quotes, bookings and services provided by Star Metal Polishing ("we", "us"), a mobile truck polishing and detailing business based in Prestons NSW. By booking a service you agree to these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.
Quotes
Quotes are based on the information and photos you provide. If the condition, size or number of items differs from what was described, we will tell you before starting any extra work and agree an updated price with you. Quotes are valid for 30 days unless stated otherwise.
Bookings and access
You agree to give us safe access to the vehicle at the agreed time and place, enough space to work around it, and details of any site rules, inductions or PPE requirements. If we cannot access the vehicle when we arrive, a call-out fee may apply.
Cancellations
Please give at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may incur a call-out fee to cover travel and lost time.
Payment
Payment is due on completion of the work unless we have agreed account terms in writing (for example, for fleet customers). We accept the payment methods listed on your invoice. Overdue amounts may incur reasonable recovery costs.
The work and results
Polishing removes oxidation and light marks; it cannot repair dents, deep gouges, pitting, corrosion through the metal or failed coatings. Heavily damaged or previously treated surfaces may not reach a full mirror finish. We will tell you honestly what is achievable before we start. Results last longer with regular washing using pH-neutral products and periodic maintenance polishing.
Existing damage and fittings
Please tell us about existing damage, loose fittings, lifting decals or aftermarket accessories before we start. We take care around lights, decals and signwriting but are not responsible for pre-existing damage or for items that fail because they were already loose or deteriorated.
Our responsibility
We carry out our work with due care and skill. If you are not satisfied, contact us within 7 days of the job so we can inspect and, where appropriate, rectify the work. Our liability for any loss is limited to re-supplying the service or paying the cost of having it re-supplied, except where the Australian Consumer Law does not allow this limitation.
Photos
We may photograph vehicles before and after our work. We may use these photos on our website and social media, with number plates and identifying details hidden where practical. Tell us if you prefer we don’t use photos of your vehicle.
Changes and governing law
We may update these terms from time to time; the version on this page applies to new bookings. These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms? Call +61 406 511 370 or email info@starmetalpolishing.com.au.
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