Overview
Star Metal Polishing respects your privacy. This policy explains how we collect, use, store and disclose personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
What we collect
We collect the information you give us when you request a quote, book a job or contact us: your name, phone number, email, suburb or job location, vehicle details, photos you send, and any notes. When you use our website we may also collect technical information such as your IP address, browser type, pages visited and referring site.
How we collect it
We collect information directly from you through our website forms, phone calls, text messages, WhatsApp, email and social media messages, and automatically through cookies and similar technologies on our website.
Why we use it
We use your information to provide quotes, schedule and carry out work, send invoices, respond to enquiries, follow up on jobs (including asking for a review), improve our services and website, and meet legal obligations. We do not sell your personal information.
Who we share it with
We share information only as needed with service providers who help us run the business, such as our website host, form and email providers, messaging apps, payment and accounting providers, and analytics tools. Some of these providers may store data outside Australia. We take reasonable steps to ensure they protect your information.
Cookies and analytics
Our website uses cookies to work properly and to understand how visitors use it (for example, through analytics tools). You can block or delete cookies in your browser settings; some features may not work without them.
Photos of vehicles
Photos of your vehicle may be used in our portfolio and on social media. We hide number plates and identifying details where practical. Let us know if you would prefer we do not use photos of your vehicle.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only for as long as we need it for the purposes above or as required by law (for example, tax records), then delete or de-identify it.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.
Complaints
If you have a privacy concern, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Star Metal Polishing, Prestons NSW 2170. Phone +61 406 511 370. Email info@starmetalpolishing.com.au.
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